Get more five-star reviews
Boost your online reputation among customers looking for businesses in their local area
Your business’s online reputation is more local than ever
If you interact with your customers face to face, your business’s online reputation is increasingly tied to location-specific consumer feedback.
What local customers say online affects your bottom line
94% of consumers are more likely to purchase from a business with positive reviews
– BrightLocal (2020)
71% of consumers say social media posts by friends and family influence their purchasing decisions.
– Sprout Social (2020)
Win over potential customers
A strong online reputation in the local search results is great for business.
Intuitive tools, powerful analytics, unparalleled results
Defender® Local, powered by Reputation.com’s robust enterprise platform, is an integrated suite of online reputation management tools
Multi-site monitoring
Monitor your reviews across the most important third-party review sites, including over one hundred industry-specific sites
Review alerts
Receive alerts for new online reviews and respond directly from the platform
Review requests
Easily send “please review us” requests to loyal customers, via email, text message, or an iOS/Android kiosk
Multiple sites
Manage all of your social media accounts together
Respond across platforms
Respond to individual customer comments or post to all platforms at once
Schedule social posts
Set up content publishing schedules to send out updates regularly
N.A.P. broadcasting
Create a “single source of truth” about your business’s physical location
Claim and update
Claim pre-existing business profiles and auto-update their information
Synchronize across sites
Instantly publish your business info across hundreds of influential listings sites
Customer surveys
Send your customers surveys based on pre-built templates or custom questionnaires
Automatic campaigns
Create survey request campaigns to be sent automatically following a sale or other event
Keep complaints offline
Prevent negative reviews by giving customers a way to have their issues heard
Pricing and packages
We offer two configurations of Defender® Local to suit the needs of any business
| Local Essentials $2,000/yr | Local Premium $3,500/yr | |
|---|---|---|
| Platform Access | ||
| Enterprise-grade platform, powered by Reputation.com | ||
| Web dashboard | ||
| iOS & Android apps | ||
| Reporting & analytics | ||
| Email/SMS alerts | ||
| Online Reviews | ||
| Virtually all major review sites | ||
| Over 100 industry-specific review sites | ||
| Monitor reviews | ||
| Respond to reviews | ||
| Request reviews | ||
| Business Listings | ||
| Hundreds of top listings sites | × | |
| Auto-update across all sites | × | |
| Claim existing listings | × | |
| Nightly accuracy audit | × | |
| Automatic listings correction | × | |
| Social Media | ||
| Wide range of major social sites (e.g. Facebook, Twitter, Instagram) | × | |
| Monitor social activity | × | |
| Respond to posts | × | |
| Schedule social posts | × | |
| Industry-specific content library | × | |
| Customer Surveys | ||
| Create custom surveys | × | |
| Survey request emails | × | |
| Respond to individual surveys | × | |
Frequently Asked Questions
Not at all! We offer both desktop and mobile versions of the platform. You can access all the features through the iOS and Android apps. You can also use our kiosk app on a tablet device to request reviews from customers on site.
Our platform draws from over one hundred review sites, including top destinations like Google and Facebook as well as dozens of industry-specific sites. If you’ve got a request for a specific site, let us know—chances are we already support it!
Use our platform to send review requests to your customers. We provide some battle-tested templates you can use, or you can write your own. Research shows that—when asked—most people end up writing positive reviews. So simply send out the requests and your customers will do the rest!
No. However, even better than deleting negative reviews is burying them with a flood of positive ones. If you have 50 five-star reviews and 3 one-star reviews, most people will ignore the bad ones. For more tips, check out our article on how to handle negative reviews.
It depends on your industry, but it’s a good idea to post something once a day at the least. The platform comes with a library of industry-specific content, mined on a daily basis. You can include these materials in your posts with just a few seconds a day.
Business listings (sometimes called citation sites) are places where businesses record basic information about their physical location: name, address, phone number, industry, etcetera. The more listings you have, and the more consistent they are with each other, the more likely search engines are to show you in the results for “near me” or location-specific searches.
When you give customers a chance to vent their frustrations through a survey, they’re less likely to post a negative review online. In addition, the insights you gain from your surveys will help you to improve your business and make customers happier.